Status of the Project

SSLC Results On Mobile

Format for sending the SMS SSLC  Register No  ( SSLC Space Register No)  eg: Compose an SMS in the format  SSLC 12345 , where 12345 may be replaced with your actual register NO and Send the Same to the No 537252

The latest M-service addded is The electoral Details on Mobile

Inauguration of the Mobile Governance Project by Hon'ble Chief Minister, Sri. V. S Achuthanandan at Travancore Hall, Technopark on 20th December 2010, Time 11:00 am.

M-Governance: Introduction

The State of Kerala has always been a role model for all other states when it comes to the utilization of ICT technologies to reach out to its citizens and the business community. A number of initiatives taken up in this regard and the National e-Governance Plan (NeGP) has enabled the Kerala State to be at the forefront in implementing ICT projects. The infrastructure that has already been built up like the State Data Center, KSWAN, Akshaya (CSC) etc. will provide the perfect platform for the State to take its functioning to the next higher level of Governance namely M-Governance

M-Governance Project in Kerala

M-Governance or Mobile-Governance involves the utilization of all kinds of wireless and mobile technology services, applications and devices for Governance. The M-Governance project in Kerala is a comprehensive Mobile Governance project aimed at m-enabling the 90 Government Departments and m-powering the people. The vision is to build/showcase solutions and applications which will be benchmarks in M-governance services across the world.

The M-Governance Project aims at leveraging the impressive tele-density levels in the State of Kerala. Statistics have it that as many as 2.75 crore telephones in the State for a total population of 3.1 crore. The number includes 2.4 crore mobile phone and 35 lakh land line phones.  Kerala also boasts of a 85% tele-density level as against the national average of 56.83% (TRAI June 2101). Further, it has been estimated that Kerala will breach 100% teledensity levels in 2011.

The three channels of mobile communication (Voice, Signalling and Data) and a wide range of technologies (Voice Applications, Applications using signalling channel and data service based Applications) are being used for this purpose. An encapsulated and comprehensive integrated Service Delivery Platform is being created enabling the Departments to roll out various m-services in a “Plug and Play” fashion. The focus is to build a centralized platform into which the services/solutions for each and every Department can be integrated.  The approach adopted is to identify services and design solutions, wherein the primary focus has been to leverage the existing networks and available wireless technologies.

Key  Highlights

Setting up an Unique Short-Code 537252 – K E R A L A in non Qwerty keypad exclusively for the Government.  The Short code is the key to M-Gov services of Kerala. Accepted by all the  mobile network operators in the region

1. The Short Code enables the Citizens to pay for the services (2 &3Rs) ensuring sustainability

1. Setting up an encapsulated M-Governance Service Delivery Platform (SDP) enabling the departments to easily m-power the legacy applications

1. Multiple Touch Points and Delivery Channels - SMS, Voice, Data, USSD and Ring Back Tones
   
   
2. Currently over 25 services spanning 6 departments Live!!!

1. M-democracy (M-Voting: Green Kerala Express, a reality show aired on TV channel, where citizens give marks to Panchayats on the basis of their performance

1. M-Governance Strategy, Roadmap and Revenue Sharing after pilots in consultation with stake holders.

M-governance Service Delivery Platform – Components

The M-Governance Service Delivery Platform established has the following components:

• e-SMS: The official SMS gateway for GoK: The e-SMS is an exclusive SMS  Gateway established by the Kerala State IT Mission for use by various  Government departments. It is being used by the department officials for intra and inter-departmental communication.

• MMS Gateway: A dedicated MMS gateway which the departments can leverage.

• Out Bound Voice Diallers: A dedicated Out Bound Calling facility has been set up for M- Governance. It is also planned to provide the facility for recording of voice prompts, transliteration from English to Malayalam and scheduling of Voice SMS as additional services.

• Bluetooth Kiosks: Bluetooth Kiosks would play an important role in information dissemination. Bluetooth Kiosks would be deployed in places like bus-stations, railway stations and airports. Citizens can turn on Bluetooth in their handsets and receive information regarding Government schemes, tourism etc on their phones.

• Servers: Dedicated servers would be deployed for voice applications, MMS/SMS services and USSD services at the State Data Center.

Access and Channels

Services Live!!!!

E-Governance is all about making available conventional Government services to the citizens through Internet portals, through Internet connected computers.

M-Governance is defined as the strategy and implementation involving the utilization of all kinds of wireless and mobile technology services, applications and devices for improving benefits for citizens, business and all Government units. The rapid diffusion of mobile ICT gadgets such as laptops, mobile phones, PDAs (Personal Digital Assistants), along with emails, instant messaging and other networking services have rapidly fuelled the mobilization of interaction. People, vehicles, air traffic, post and information have become more and more mobile around the world and our society is increasingly being recognized as a nomadic or mobile society. All these clearly indicate the burgeoning public interest in mobility and various issues relating to ‘being mobile.’ Mobility is being regarded as a new paradigm in computing. The mobile revolution will soon outpace the Internet revolution. The new paradigm shift will be marked by mobile, "Always- on" citizens, government, as well as the transient on-line communities.

In order to take the full advantage of the mobile and wireless ICT technology as well as dealing with the fluidity of the interaction with the mobile society and a booming mobile usage rates, the Kerala State Government has initiated action to set up about 20 m-Government Services offered by 8 departments identified for pilot level implementation and to deliver services though mobile phones accessible to the citizens in the field, in the street, at home or other convenient locations on a 24 x 7 basis, rather than the users having to visit Government offices or log on to the Internet portals to access services. KSITM is working on several projects to deliver various services to the public using mobile phones. KSITM's objective is to make it possible for people of Kerala to access different kinds of information, and eventually even equip them to effect payments of bills, using their mobile phones.

M-Administration services that can be offered

• Use of mobile devices by government officials working in the field to improve their communication with the office. (Enforcement Automation - Motor Vehicle Department, GoK)
  
• Provision of location-sensitive emergency and other time-critical public information to citizens via mobile phones.
• Provision or request of traffic information and police information about runaway criminals and stolen cars.
• Reminders to mobile about payment of government fees and possibility to pay the fees with the mobile payment system.
• Using mobiles for identifying the users of e-citizen, giving digital signatures portals (mobile public key infrastructure) etc.

M-Democracy services that can be offered

• Possibility to request information from government databases while on the move.
• Use mobile devices for access to government portals.
• Giving ideas, feedback and policy recommendations to authorities through a mobile device.
• Mobile voting and opinion polling, m-voting.
• Possibility to request information from government databases while on the move.
• Use mobile devices for access to government portals.
• Giving ideas, feedback and policy recommendations to authorities through a mobile device.
• Mobile opinion polling, m-voting.

For More details about Projects Implemented and Services Planned click Here