The State Service Delivery Gateway project has been formulated under the National e-Governance Plan (NeGP) to fulfill the vision of providing easy and convenient services to the citizens through remote access primarily through Common Service Centres (CSCs) and enabling the State Portal (by implementing the key components State Portal viz. SSDG, electronic Form (“eForms”), Application and Computing Infrastructure)

Whats New

The Issuance of LOI to the Technically qualified bidder will be issued soon

The Commercial bids of technically compliant bids were opened on 11 August 2011 @ KSITM, Vellyambalam at 3:30 pm.

The Technical complaince  of bids submitted by IA's is being processed.

The RFP for the selection of implementing agency approved by Government of Kerala on 1st October 2010.

Ernst and Young has been identified as the Consultant for preparing the State Specific DPR for shortlisting the System Integrator for the end to end implementation of SSDG.

Milestones Achieved

The objective of the State Portal & SSDG scheme is to ensure the following:

• Providing easy, anywhere and anytime access to Government Services (both Information & Transactional)

• Reducing number of visits of citizens to a Government office / department for availing the services

• Reducing administrative burden and service fulfillment time & costs for the Government, Citizens & Businesses

• Reducing direct interaction of citizen with the Government and encourage ‘e’-interaction and more efficient communication through portal

• Enhancing perception & image of the Government and its constituent Departments

• Promotion of uniform web interface across Government and build in synergies with the National Portal of India (NPI) using the National Service Delivery Gateway

• Delivery of services through Common Service Centres (CSCs) by leveraging the common infrastructure (SWAN, SDC etc.) and development of the applications and infrastructure required for deployment of State Portal and State Service Delivery Gateway (SSDG) for the State.

• Publishing the static data and all information of the State departments in line with guidelines for necessary integration with National Portal of India

The Major components of the Project are

State Portal including Applications & Electronic forms

With the Common Service Centres (CSCs) at the forefront for the end user, the State portal will act as front end interface to State level e-Governance initiatives and services. The Portal and SSDG project infrastructure is expected to be hosted in the SDC

The basic functionalities required through the State Portal are:

i) Information Dissemination: The portal will provide information about Government departments, line ministries, and web links to these departments. It will provide information about Government structure in the state, service offerings, key notifications etc to the business and citizen community. Content Architecture of the Portal shall be in accordance with State Portal Framework.(SPF)

ii) Multilingual: The portal would primarily be available in Malayalam & English.

iii) Shall be available anytime, anywhere: The portal will be available 24 hours a day, 7 days a week, and accessible from anywhere in the world via the internet. While the technology shall be available round the clock, functional support might be available only during the normal working day.

iv) Shall be accessible from a variety of channels: The portal can be accessed via a variety of established channels, including Individual users (through PCs), Common Service Centres, Government Service delivery counters, mobile phones etc.

v) Shall exchange information & services seamlessly across State Government departments. This exchange should be in accordance with SPF

vi) The State Portal shall also host all the electronic forms for various Government Services accessible to citizens in the State. A citizen will be able to fill the form electronically (both online and offline) through internet services including Common Service Centre (CSCs) outlets and submit his/her application electronically. A citizen will be able to track the status of his/her application / request at any point in time. Portal development shall include development of a complete application for electronic receipt of forms by the destination office, MIS, printing, accounting, status reporting, query service and payment handling.

State Service Delivery Gateway (SSDG)

One of the goals of the State Government is to cooperate, collaborate and integrate information across different departments in the State. To simplify the above task, the concept of e-Governance Service Delivery Gateways has been conceptualized that will act as standards-based messaging switches and provide seamless interoperability and exchange of data across the departments. The SSDG shall

i) Act as hub for all the interactions between service seekers (the citizen and businesses) and various service providers (Government Departments) and even among Government Departments.

ii) Handle large number of transactions across the entire network; provide a common set of specifications and a single point access.

iii) Provide seamless interoperability and exchange of data across the departments.

iv) Facilitate synchronization and co-ordination of inter departmental working, tracking all transactions of the Government etc.

Be a messaging middleware between State Portal (acting as service access provider (SAP)) and State Department Services (State Department acting as Service Provider (SP))

The basic functionalities envisaged through SSDG are as follows:

i) Audit Management & Time Stamping - Results in better tracking (auditing) and security of each transaction.

ii) Web enabling of Legacy Applications - With Gateway Server, legacy applications can be Internet enabled as Gateway server can act as a Web layer around them so Government Departments need to put least effort for web enabling of their legacy applications.

iii) Interoperability – The gateway as the middleware will facilitate easy inter-departmental data exchange.

iv) Departmental Workflow - The Gateway will also help the Departments backend workflow evolve gradually as the Gateway acts as a middleware de-linking the backend from the front end. This means that even the Departments, which do not have the complete automation or work, flow at the back, can still deliver e-Service to the citizens in a limited manner.

v) Seamless availability of information

vi) Shared Services - In future, Gateway has the capability to add additional functionality to support shared common services like Authentication, payment gateway interface, etc

vii) Necessary connectors to interface with the applications developed at the State level.

Gap Infrastructure

The gap infrastructure in the form of Connectivity and Computing Infrastructure shall be provided at the departmental locations across the State / UT so as to facilitate delivery of services from respective State/UT department offices, in response to the requests raised through filled Electronic Forms on the State Portal.

Training & Manpower for SSDG, State Portal

The objective is to build internal capacities to support the line departments of the State on an on­going basis for electronic forms, new application integration, Service Registration etc. on SSDG /Portal and continuity when the Implementing Agency exits.

It is proposed to train a minimum of 2 employees per destination department per year for processing of electronic Forms, SSDG & Portal governance as prescribed in SPF. Employees from each department whose content & service will be published or exchanged on the portal, SSDG and electronic form processing will be selected. Training shall encompass State Portal Framework & Website Guidelines, SSDG understanding and e-form processing.

Compliance/Certification by STQC

Quality Certification of these components of the project i.e. Portal including SPF, Application and Electronic forms and State Service Delivery Gateway is mandatory. The STQC has been designated to perform this task

Nodal Officer: Sabarish.K