State Service Delivery Gateway (SSDG) project, formulated under the National e-Governance Plan (NeGP), is to fulfill the vision of providing easy and convenient services to the citizens through remote access primarily through Common Service Centres (CSCs). And there by enabling the State Portal by implementing the key components State Portal viz. SSDG, electronic Form (e-Forms), Application and Computing Infrastructure.
The State e-Governance Service Delivery Gateway (SSDG), a core component in e-Governance infrastructure under the NeGP can act as a standards based messaging switch and providing seamless interoperability and exchange of data across departments.
The basic components of the Facilitating Services through CSC's Enabling Implementation of State Portal, SSDG & e-Forms, project are as follows:
- State Portal including Applications & electronic - forms
- State Service Delivery Gateway (SSDG)
- Training and Manpower for SSDG, State Portal
- Gap Infrastructure at the destination offices including gaps in connectivity
- Compliance (STQC)
With the Common Service Centres (CSCs) at the forefront for the end user, the State portal will act as front end interface to State level e-Governance initiatives and services. The Portal and SSDG project infrastructure is expected to be hosted in the SDC.
Functions of State Portal are:
- Information Dissemination: The portal will provide information about Government departments, line ministries, and web links of these departments. It will provide information about Government structure in the state, service offerings and key notifications to the business and citizen community. Content Architecture of the Portal shall be in accordance with State Portal Framework (SPF).
- Multilingual: The portal would primarily be available in Malayalam & English.
- Shall be available anytime, anywhere: The portal will be available 24 hours a day, 7 days a week, and accessible from anywhere in the world via the internet. While the technology shall be available round the clock, functional support might be available only during the normal working day.
- Shall be accessible from a variety of channels: The portal can be accessed via a variety of established channels, including Individual users (through PCs), Common Service Centres, Government Service delivery counters, mobile phones etc.
- Shall exchange information & services seamlessly across State Government departments. This exchange should be in accordance with SPF
- The State Portal shall also host all the electronic forms for various Government Services accessible to citizens in the State. A citizen will be able to fill the form electronically (both online and offline) through internet services including Common Service Centre (CSCs) outlets and submit his/her application electronically. A citizen will be able to track the status of his/her application / request at any point in time. Portal development shall include development of a complete application for electronic receipt of forms by the destination office, MIS, printing, accounting, status reporting, query service and payment handling.
One of the goals of the State Government is to cooperate, collaborate and integrate information across different departments in the State. To simplify the above task, the concept of e-Governance Service Delivery Gateways has been conceptualized that will act as standards-based messaging switches and provide seamless interoperability and exchange of data across the departments. SSDG will:
- Act as hub for all the interactions between service seekers (the citizen and businesses) and various service providers (Government Departments) and even among Government Departments.
- Handle large number of transactions across the entire network; provide a common set of specifications and a single point access.
- Provide seamless interoperability and exchange of data across the departments.
- Facilitate synchronization and co-ordination of inter departmental working, tracking all transactions of the Government etc.
- Be a messaging middleware between State Portal (acting as service access provider (SAP)) and State Department Services (State Department acting as Service Provider (SP)
- Audit Management & Time Stamping: Results in better tracking (auditing) and security of each transaction.
- Web enabling of Legacy Applications: With Gateway Server, legacy applications can be Internet enabled as Gateway server can act as a Web layer around them so Government Departments need to put least effort for web enabling of their legacy applications.
- Interoperability: The gateway as the middleware will facilitate easy inter-departmental data exchange.
- Departmental Workflow: The Gateway will also help the Departments backend workflow evolve gradually as the Gateway acts as a middleware de-linking the backend from the front end. This means that even the Departments, which do not have the complete automation or work, flow at the back, can still deliver e-Service to the citizens in a limited manner.
- Seamless availability of information
- Shared Services: In future, Gateway has the capability to add additional functionality to support shared common services like Authentication, payment gateway interface, etc
- Necessary connectors to interface with the applications developed at the State level.
The gap infrastructure in the form of Connectivity and Computing Infrastructure will provide at the departmental locations across the State / UT so as to facilitate delivery of services from respective State/UT department offices, in response to the requests raised through filled Electronic Forms on the State Portal.
Training & Manpower for SSDG, State Portal
The objective is to build internal capacities to support the line departments of the State on an on - going basis for electronic forms, new application integration, Service Registration etc. on SSDG /Portal and continuity when the Implementing Agency exits. For this a minimum of 2 employees per destination department per year for processing of electronic Forms, SSDG & Portal governance as prescribed in SPF will give training. Training shall encompass State Portal Framework & Website Guidelines, SSDG understanding and e-form processing.
Quality Certification of these components of the project i.e. Portal including SPF, Application and Electronic forms and State Service Delivery Gateway is mandatory. The STQC has been designated in Compliance/Certification by STQC.